BoslogShip Platform Agreement

BoslogShip provides shipping workflow software for approved business users, including Shopify order sync, manual and batch order creation, rate comparison, label purchase, label storage, tracking updates, cancellation review, wallet records, and Open API workflows.

BoslogShip 为经审核通过的商业用户提供物流打单系统，包括 Shopify 订单同步、手动与批量创建订单、渠道比价、购买面单、存储面单、回传追踪、取消审核、钱包流水和 Open API 对接。

Available carriers, services, rates, label purchase permissions, and API access depend on the products and channels enabled for each client account.

客户可使用的物流商、服务、价格、面单购买权限和 API 权限，以 BoslogShip 为该客户账户实际开通的产品和渠道为准。

BoslogShip accounts require review and approval. The applicant must provide accurate company, contact, billing, shipping, and platform connection information.

BoslogShip 账户需要审核开通。申请人必须提供真实准确的公司、联系人、账务、发货地址和平台连接信息。

Users are responsible for all actions performed under their account, including orders created by employees, Shopify connections, batch uploads, and third-party systems connected through API tokens.

用户对其账户下发生的所有操作负责，包括员工操作、Shopify 连接、批量上传以及通过 API token 连接的第三方系统提交的订单。

BoslogShip uses a prepaid wallet model. Clients must maintain sufficient available balance or approved credit line before purchasing labels, unless BoslogShip explicitly allows otherwise.

BoslogShip 使用钱包预付模式。除非 BoslogShip 明确允许，客户购买面单前必须保持足够可用余额或已批准授信额度。

Online card payments are processed by Stripe. BoslogShip does not store raw card numbers, CVC codes, or full payment credentials. Large top-ups may be handled manually through BoslogShip support.

在线银行卡支付由 Stripe 处理。BoslogShip 不保存原始卡号、CVC 或完整支付凭证。大额充值可通过 BoslogShip 客服人工处理。

A successful top-up is posted to the wallet only after BoslogShip receives and verifies Stripe payment confirmation through a signed webhook or equivalent Stripe-confirmed status.

充值成功入账以 BoslogShip 收到并验证 Stripe 签名 webhook 或等效 Stripe 确认状态为准。

By using Stripe Checkout to top up the wallet, the client authorizes BoslogShip and Stripe to save the payment method for future off-session charges related to the BoslogShip account.

客户通过 Stripe Checkout 充值，即授权 BoslogShip 与 Stripe 保存该支付方式，用于该 BoslogShip 账户后续相关的离线扣款。

Future off-session charges may be used only for legitimate BoslogShip account balances, including carrier adjustments, underpaid labels, package correction charges, address correction charges, oversized or residential surcharges, chargebacks, failed or reversed payments, and other shipping fees caused by carrier/provider settlement.

后续离线扣款仅用于合法的 BoslogShip 账户应收款，包括物流商账单调整、少付面单、重量尺寸修正费、地址修正费、超大件或住宅附加费、chargeback、失败或撤销的付款，以及物流商/服务商结算产生的其他运输费用。

BoslogShip will record each wallet charge, top-up, adjustment, auto-debit attempt, success, or failure in auditable system records. If an off-session charge fails, the unpaid amount remains due.

BoslogShip 会对每笔钱包扣费、充值、调整、自动补扣尝试、成功或失败保留可审计记录。若离线扣款失败，未结金额仍由客户承担。

Rates displayed in BoslogShip are client-facing rates available at quote time. Final label purchase depends on carrier rules, provider response, address validity, package data, service availability, and account configuration.

BoslogShip 显示的价格为报价时客户可见价格。最终能否购买面单取决于物流商规则、服务商响应、地址有效性、包裹数据、服务可用性和账户配置。

The client is responsible for accurate ship-from, ship-to, weight, dimensions, package count, product, customs, reference, and service selection information. Incorrect or incomplete data may cause label failure, delayed shipment, additional carrier charges, or cancellation restrictions.

客户负责准确填写发货地址、收货地址、重量、尺寸、包裹数量、产品、海关、reference 和服务选择等信息。信息错误或缺失可能导致面单失败、运输延误、物流商追加费用或无法取消。

Cancellation requests are subject to BoslogShip workflow review and carrier/provider void rules. Submitting a cancellation request does not guarantee a refund.

取消申请需经过 BoslogShip 流程审核，并受物流商/服务商作废规则限制。提交取消申请不代表一定可以退款。

If a refund is approved, BoslogShip posts the refund according to the confirmed eligible amount and may deduct applicable review, cancellation, provider, or service fees.

若退款获批，BoslogShip 按确认可退金额入账，并可能扣除适用的审核费、取消费、服务商费用或服务费。

If adjustments or reversals cause the wallet available balance to become negative, BoslogShip may restrict new label purchases, API label purchases, or account features until the unpaid balance is resolved.

若调整或冲正导致钱包可用余额为负，BoslogShip 可限制新的面单购买、API 购买面单或账户功能，直到未结余额处理完成。

When connected to Shopify, BoslogShip may access and process store, product, variant, order, fulfillment, tracking, and location data needed to provide shipping workflows.

连接 Shopify 后，BoslogShip 可访问并处理提供物流流程所需的店铺、产品、变体、订单、履约、物流单号和地点数据。

When Open API credentials or tokens are enabled, the client is responsible for protecting tokens and for orders, label purchases, cancellations, and requests submitted by connected third-party systems.

启用 Open API 凭证或 token 后，客户负责保护 token，并对第三方系统提交的订单、购买面单、取消和请求负责。

Users must not use BoslogShip for unlawful shipments, fraudulent activity, prohibited goods, abusive automation, credential sharing, unauthorized access, or activity that violates carrier, marketplace, platform, or legal requirements.

用户不得将 BoslogShip 用于违法运输、欺诈、禁运品、滥用自动化、共享凭证、未授权访问，或违反物流商、平台、市场或法律要求的行为。

BoslogShip may suspend, restrict, or terminate access when needed to protect system security, carrier relationships, payment risk, merchants, buyers, or platform integrity.

为保护系统安全、物流商合作、支付风险、商家、买家或平台完整性，BoslogShip 可暂停、限制或终止账户访问。

BoslogShip system records, wallet ledger entries, carrier/provider responses, Stripe records, webhook logs, and admin review records may be used to investigate billing, label, cancellation, and API disputes.

BoslogShip 系统记录、钱包流水、物流商/服务商响应、Stripe 记录、webhook 日志和管理端审核记录，可用于调查账务、面单、取消和 API 争议。

Clients should contact BoslogShip promptly if they believe a charge, adjustment, label, or refund record is incorrect. Contact: info@boslogwh.com.

客户如认为扣费、调整、面单或退款记录有误，应及时联系 BoslogShip。联系方式：info@boslogwh.com。

BoslogShip may update this agreement as products, carrier rules, payment workflows, API features, or legal requirements change. Continued use after updates means acceptance of the updated agreement.

BoslogShip 可因产品、物流商规则、支付流程、API 功能或法律要求变化而更新本协议。更新后继续使用即视为接受更新后的协议。